Shuffle Casino Terms & Conditions

These Terms and Conditions govern access to and use of Shuffle Casino, including the website, player account services, casino games, promotions, payment facilities, and related features available to customers in Canada. By visiting the platform or opening an account, you confirm that you have read, understood, and agreed to these terms.

These terms should be read together with any promotion-specific rules, payment conditions, privacy information, and responsible gambling notices displayed on Shuffle Casino. If you do not accept them, you must not use the platform or maintain an account.

Acceptance of Terms

By registering with Shuffle Casino, placing a wager, making a deposit, or otherwise using the platform, you enter into a binding agreement based on these Terms and Conditions. Certain games, bonuses, or services may have additional rules. Where additional rules apply, they form part of these terms and will be shown before the relevant service is used.

You are responsible for reviewing the current version of these terms before using Shuffle Casino. Continued use after an update has been published indicates acceptance of the revised wording, subject to any rights that cannot lawfully be excluded.

Eligibility

Shuffle Casino is intended for individuals who are at least 18 years old and legally permitted to participate in online gambling in their location. You must not use the platform if doing so would breach any law, restriction, order, or other applicable requirement.

• You must be at least 18 years of age.
• You must provide accurate information about your identity, residence, and age.
• You must access the service from a location where online gambling is permitted for you.
• You must not use another person’s account or allow another person to gamble through your account.

Shuffle Casino may refuse registration or restrict access where eligibility cannot be confirmed. It is your responsibility to determine whether use of the platform is lawful in your location.

Account Registration

Only one account may be created per person unless Shuffle Casino has expressly approved an exception in writing. Registration details must be complete, current, and truthful. You must promptly update information that changes after registration.

You are responsible for keeping your username, password, authentication details, and devices secure. Any activity carried out through your account may be treated as activity authorised by you unless you have reported unauthorised access without undue delay. Shuffle Casino will not ask you to disclose your password through an unsolicited message.

Accounts are personal and may not be sold, transferred, rented, or used for commercial purposes. You must not register on behalf of another individual or create multiple accounts to obtain an unfair advantage.

Verification

Shuffle Casino may verify your identity, age, address, payment ownership, source of funds, or other account information at any time. Verification may be required before deposits are accepted, bonuses are credited, withdrawals are processed, or continued access is allowed.

You must provide documents that are genuine, current, legible, and relevant to the requested check. Altered documents, misleading information, or failure to complete a reasonable verification request may result in account restrictions, cancellation of transactions, or closure of the account.

Information submitted for verification will be handled in accordance with the Privacy provisions below and applicable privacy standards.

Deposits

Deposits must be made using a payment method that belongs to you or that you are authorised to use. Shuffle Casino may reject payments, request additional information, or return funds where ownership cannot be established.

• You should confirm the amount and payment method before submitting a deposit.
• Deposited funds are intended for play on the platform and must not be used to test payment instruments or move funds between accounts.
• Transaction processing times may depend on the payment provider, banking institution, verification status, and other operational factors.
• You should contact your payment provider if a payment appears to have been debited but is not reflected in your account.

Fees, limits, currency conversion costs, or processing conditions applied by a payment provider may be outside Shuffle Casino's control. You should not deposit more than you can comfortably afford to lose.

Withdrawals

Withdrawal requests are subject to account verification, fraud prevention checks, applicable game rules, and any relevant bonus conditions. Shuffle Casino may return funds through the original payment method where practical or use another method in your name.

You must provide accurate payout details and promptly respond to reasonable requests concerning a withdrawal. Processing times can vary because of internal review and the selected payment provider. A withdrawal may be delayed or declined if account information is incomplete, a transaction is disputed, or these terms have been breached.

Where a payment is accidentally credited, duplicated, reversed, or otherwise received in error, Shuffle Casino may correct the balance and recover the corresponding amount. You must not knowingly spend or withdraw funds credited in error.

Bonuses

Promotions, welcome offers, free spins, cashback, and other incentives are available only under the specific rules displayed with each offer. These rules may include eligibility requirements, qualifying deposits, wagering conditions, game contribution rates, maximum winnings, expiry dates, and withdrawal restrictions.

Unless the promotion rules state otherwise, only one offer may be used by the same person, household, device, payment method, or connected account. Shuffle Casino may withhold or remove a promotional benefit where an account is ineligible, the offer has expired, or the promotion has been manipulated.

Bonus balances and related winnings may be cancelled where there is evidence of abuse, multiple account use, prohibited play, payment misuse, or an attempt to bypass promotion conditions. You should review the full rules before opting into any offer.

Acceptable Use

You must use Shuffle Casino honestly, responsibly, and only for personal entertainment. You must follow these terms, instructions shown on the platform, and reasonable security requirements.

• Use the platform only through permitted interfaces and supported access methods.
• Keep account details accurate and protect your login credentials.
• Communicate respectfully with customer support and other users.
• Notify Shuffle Casino promptly if you suspect unauthorised access or a technical issue.
• Use payment methods lawfully and only with the consent of the account holder.

Prohibited Activities

You must not engage in conduct that could compromise the fairness, security, or operation of Shuffle Casino. Prohibited activity includes fraud, attempted fraud, money laundering, identity misuse, payment abuse, collusion, cheating, and the use of an account for another person.

You must not use bots, scripts, automated software, scraping tools, malware, or methods designed to interfere with games or obtain an unfair advantage. You must not exploit software errors, manipulate game outcomes, reverse transactions improperly, or seek to evade account, location, age, or bonus controls.

Shuffle Casino may investigate suspicious activity and preserve relevant records. Where appropriate, transactions, winnings, or account access may be held or restricted while a review is completed.

Intellectual Property

Shuffle Casino and its licensors retain rights in the platform, software, design, text, graphics, logos, game content, and other materials made available through the service. You receive a limited, personal, revocable permission to use the platform for its intended purpose.

You must not copy, modify, reproduce, publish, distribute, reverse engineer, frame, sell, or commercially exploit platform content without prior permission. This permission ends automatically if your account is closed or your use of the service is no longer authorised.

Limitation of Liability

Shuffle Casino aims to provide a reliable service but cannot guarantee uninterrupted availability, error-free operation, compatibility with every device, or continuous access to any particular game or feature. Maintenance, technical faults, communication failures, third-party services, and events outside reasonable control may affect availability.

To the extent permitted by applicable law, Shuffle Casino is not responsible for losses caused by your failure to secure account credentials, inaccurate information, unsuitable equipment, payment provider conduct, unauthorised access resulting from your actions, or reliance on content that was not intended as professional advice.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.

Account Suspension

Shuffle Casino may suspend, restrict, or close an account where it reasonably considers that these terms have been breached, verification has not been completed, activity presents a security or financial risk, or continued access may be unlawful or unsuitable.

During a review, deposits, withdrawals, gameplay, or promotional balances may be temporarily unavailable. If an account is closed, any remaining balance will be handled after relevant checks, except where funds are connected to fraud, unlawful conduct, payment reversal, or another valid reason for withholding them.

You must not attempt to open a replacement account while a restriction or closure is active without prior approval.

Privacy

Shuffle Casino collects and uses personal information needed to create and operate accounts, process payments, verify customers, prevent misuse, provide support, meet operational obligations, and improve the platform. Information may be shared with service providers where necessary for these purposes.

Personal information is handled according to the applicable privacy notice and relevant privacy requirements. You should review that notice to understand the categories of information collected, retention practices, security measures, and available rights.

Responsible Gambling

Gambling should remain entertainment, not a way to earn income or recover losses. Set limits before playing and take regular breaks. Never gamble with money needed for living costs, debt payments, or essential commitments.

• Use available deposit, spending, session, or account limits where offered.
• Stop playing if gambling is affecting your finances, relationships, work, or wellbeing.
• Do not gamble when impaired by alcohol or other substances.
• Seek independent support if you are concerned about your gambling behaviour.

Shuffle Casino may provide tools or account restrictions designed to support safer play. Requests for a cooling-off period or self-exclusion should be made clearly and should not be avoided by opening another account.

Amendments

Shuffle Casino may revise these terms to reflect changes to the platform, services, promotions, security practices, or applicable operating requirements. The updated version will be made available through the platform, with the effective date shown where appropriate.

Changes will not normally affect transactions or promotional participation that have already been completed, unless correction is required because of an error, misuse, or another legitimate reason. If you do not agree with an update, you must stop using the service and request account closure.

Contact Information

For questions about these Terms and Conditions, account access, verification, payments, or responsible gambling tools, contact Shuffle Casino through the support channel provided on the platform or by email at [email protected].

When contacting support, provide enough information for your request to be identified, but do not send your password or unnecessary sensitive information. Shuffle Casino may request additional details through an appropriate verification process before discussing account-specific matters.

Last updated: 9 September 2026