Shuffle Casino Privacy Policy

Shuffle Casino respects the privacy of every person who uses its website, games, promotions, and related services. This Privacy Policy explains how information may be collected, used, stored, shared, and protected when you visit or use Shuffle Casino.

This policy applies to players, visitors, and other individuals who interact with Shuffle Casino in Canada. By using the platform, you acknowledge the practices described below. If you do not agree with this policy, please discontinue use of the relevant services. Shuffle Casino is intended for individuals aged 18 and over.

Information We Collect

Shuffle Casino collects information needed to operate an online casino, maintain account security, provide customer support, and meet applicable operational obligations. The type and amount of information collected may depend on how you use the platform.

Information You Provide

• Account details, such as your name, date of birth, residential address, telephone number, and email address.
• Login credentials and account preferences.
• Identity or age verification information when verification is required.
• Payment and transaction details, including deposits, withdrawals, bonuses, and gaming activity.
• Communications with customer support, including enquiries, complaints, and feedback.
• Information submitted when you enter a promotion, survey, competition, or other feature.

Information Collected Automatically

When you browse or use Shuffle Casino, certain technical information may be recorded automatically. This may include your IP address, browser type, device information, operating system, language settings, pages viewed, approximate location, access times, referral information, and interactions with the website. We may also collect information about game sessions, account activity, and preferences to help operate and improve the platform.

Shuffle Casino may combine information from different sources where appropriate. For example, information provided during registration may be considered together with technical data and transaction records to protect the account and identify unusual activity.

How We Use Information

Personal information is used for specific business and service purposes. These purposes may include:

• Creating, maintaining, and administering your Shuffle Casino account.
• Processing deposits, withdrawals, refunds, bonuses, and other account transactions.
• Confirming age, identity, account ownership, and eligibility to use particular features.
• Providing games, promotions, support services, notifications, and requested account functions.
• Monitoring activity for fraud prevention, account protection, responsible operation, and risk management.
• Investigating technical problems, disputes, complaints, and suspected misuse of the platform.
• Analysing usage trends and improving website performance, content, products, and user experience.
• Sending service communications, including security alerts, account notices, and changes to important terms.
• Sending marketing communications where permitted and in accordance with your preferences.
• Keeping appropriate records and meeting legitimate operational, contractual, or legal needs.

Shuffle Casino does not use personal information for purposes that are materially incompatible with the reason it was collected without taking appropriate steps to inform you or obtaining consent where required. You may be able to adjust marketing preferences through your account or by following the unsubscribe instructions in a promotional message.

Cookies and Similar Technologies

Shuffle Casino may use cookies, pixels, local storage, and similar technologies. These tools are small data files or technical methods that help a website remember settings, recognise returning users, maintain sessions, and understand how features are used.

These technologies may support essential functions such as account login, security controls, navigation, and transaction processing. Other technologies may help us measure performance, personalise content, analyse traffic, or evaluate promotional campaigns. Some tools may be placed by service providers working on our behalf.

You can manage cookies through your browser settings. Restricting or disabling certain cookies may affect website functionality, including login, game access, preferences, or other account features. Where a consent mechanism is provided, your choices may be recorded and applied to the relevant technologies.

Data Sharing

Shuffle Casino may disclose personal information when reasonably necessary to provide services, protect users, operate the business, or address legitimate requests. Information may be shared with carefully selected categories of recipients, including:

• Payment processors, banks, and financial service providers that help complete transactions.
• Identity, age verification, fraud prevention, security, and risk management providers.
• Technology, hosting, analytics, communications, customer support, and maintenance providers.
• Professional advisers, auditors, insurers, or other business service providers when appropriate.
• Corporate affiliates or a successor organisation in connection with a restructuring, sale, merger, or similar business event.
• Public authorities, courts, regulators, or law enforcement bodies where disclosure is permitted or required.

Service providers may process information only for authorised purposes and are expected to apply appropriate confidentiality and security measures. Shuffle Casino does not sell personal information as a standalone commercial product. Information may still be disclosed as part of advertising measurement, analytics, or service delivery where permitted and subject to applicable controls.

Data Security

Shuffle Casino uses administrative, technical, and organisational safeguards designed to reduce the risk of unauthorised access, alteration, loss, misuse, or disclosure. Depending on the circumstances, safeguards may include access controls, account authentication, encryption in transit, monitoring, secure storage, staff training, and procedures for responding to suspected incidents.

No website, network, payment method, or electronic storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a suitable password, and notifying Shuffle Casino promptly if you suspect unauthorised access. We may limit or suspend access where necessary to protect an account or the platform.

Data Retention

Personal information is retained only for as long as reasonably necessary for the purposes described in this policy. The retention period may depend on the nature of the information, the reason it was collected, the status of your account, the need to resolve disputes, and operational or legal recordkeeping requirements.

When information is no longer required, Shuffle Casino may delete it, anonymise it, or securely isolate it from active systems. Some information may remain in backups for a limited period or be retained where necessary to prevent fraud, enforce agreements, protect security, or establish and defend legal claims.

Your Rights

Depending on your location and the circumstances of the request, you may have rights relating to your personal information. These may include the ability to:

• Ask whether Shuffle Casino holds information about you and request access to relevant records.
• Request correction of information that is inaccurate, incomplete, or out of date.
• Ask for deletion or restriction of information in appropriate circumstances.
• Object to certain processing or withdraw consent where processing relies on consent.
• Opt out of marketing communications without affecting essential service messages.
• Request information about how personal data is used or shared.

Rights are not absolute and may be subject to verification, exceptions, or other applicable conditions. To protect accounts and prevent unauthorised disclosure, Shuffle Casino may ask for information confirming your identity before responding. We aim to address valid requests within a reasonable period and may explain if a request cannot be fully completed.

Third-Party Services

The Shuffle Casino platform may contain links, integrations, payment options, games, advertising features, or other services operated by third parties. Those organisations may collect and process information under their own privacy policies and terms. This policy does not govern external websites or services that Shuffle Casino does not control.

Before submitting information through a third-party service, you should review its privacy notice and consider the information it requests. Shuffle Casino selects service partners with the needs of the platform in mind, but cannot guarantee the content, security, availability, or privacy practices of an independent third party.

International Transfers

Some Shuffle Casino service providers, technology systems, or business partners may process information in a country other than Canada. As a result, information may be transferred to locations with privacy rules that differ from those in your place of residence.

Where information is transferred internationally, Shuffle Casino takes reasonable steps to support appropriate protection through contractual arrangements, security measures, access controls, or other safeguards suitable for the circumstances. By using the platform, you understand that information may be processed in countries where Shuffle Casino or its service providers operate.

Policy Updates

Shuffle Casino may revise this Privacy Policy when its services, technology, business arrangements, or privacy practices change. The updated version will be made available through the platform, together with a revised effective date where appropriate.

Changes become effective when posted unless a different date is stated. We encourage you to review this policy periodically. Continued use of Shuffle Casino after an update indicates that you have read the revised policy, subject to any rights or notices that apply to the change.

Contact Information

If you have a privacy question, want to exercise an applicable right, or need clarification about how Shuffle Casino handles information, contact the support team at [email protected]. Please avoid sending unnecessary sensitive information in an initial message. We may request additional details through an appropriate channel to verify your identity and locate the relevant account or request.

When contacting us, include enough information to explain your concern, but do not include your password or complete payment credentials. Shuffle Casino will review privacy enquiries and respond within a reasonable timeframe based on the nature and complexity of the request.

Last updated: 9 September 2026